Many conflict situations could be resolved more successfully than we might think at first glance. One big problem is that conflict participants often lose control of themselves and retreat into self-reinforcing, and self-defeating, patterns of attack and counterattack.
When an angry reader began cursing her out over the phone, newspaper columnist Ronnie Polaneczky had an epiphany: Magic happens when we set aside our judgments and just listen, even when we are certain that person is wrong and we are right.
This talk was given at a local TEDx event, produced independently of the TED Conferences. In this thought provoking talk, Kathleen Macferran explores the power of listening to open doors and potentially to transform people.
Cultural historian and author of 'Wonderbox: Curious Histories of How to Live' Roman Krznaric reveals how the art of empathy can not only enrich one's own life but also help to create social change.
By listening and then repeating back in your own words the essence and feeling of what you have just heard, from the speaker’s point of view, you allow the speaker to feel the satisfaction of being understood.
Bestselling author Dan Pink shows us how to influence others more effectively; it's as simple as A-B-C. Whether we're employees pitching to our bosses, parents and teachers cajoling kids, or politicians presenting new policies, we can all improve the way we persuade others.
William Ury explains how listening is the essential, and often overlooked, half of communication. His stories of candid conversations with presidents and business leaders provide us with impactful lessons, such as understanding the power of a human mind opening up.
