William Ury explains how listening is the essential, and often overlooked, half of communication. His stories of candid conversations with presidents and business leaders provide us with impactful lessons, such as understanding the power of a human mind opening up.
In this YouTube video, author Susan Cain shines a spotlight on introverts and reveals how over time our society has come to look to extroverts as leaders. Not suggesting that one is better than the other, Susan argues that the world needs an equal space between introverts and extroverts; that an innovative, creative world wouldn't be the same without the two coming together.
